How do I turn on Reviews?
To collect written testimonials and star ratings on each of your Snipfeed offerings, you need to turn on Reviews and edit your preferences within the settings of each one.
1. Go to Store and
2. Select Link
3. Choose the offering you would like to add reviews to
4. Select the 3 dots to edit details
5. Click the Additional Information Tab
6. Scroll down to Rating to Enable review
7. Select Save and Close
*By default, reviews are switched off for each of your offerings. Customers will only be able to leave reviews and star ratings after they have made a purchase and are logged into their account.
What settings can I control?
There are two settings you can control for reviews:
Switch reviews on and off: Each of your existing offerings will have reviews switched off by default. You can easily toggle reviews on and off within the settings.
Decide which reviews show: Switch on to filter the written reviews that show on your page. Exclude reviews that are below a minimum amount of stars using the drop down.
Where will customers be able to find reviews?
Reviews will only appear on your page if they are switched on and customers have started leaving star ratings and leaving written testimonials. They will appear underneath each of your offerings on your Snipfeed check out page.
What if I get a bad review?
If you receive a review that isn’t entirely positive and the customer hasn’t published it anonymously, consider reaching out to them directly to address their concerns.
In the settings of your offering, you can also choose to hide any reviews below a certain star rating.
For example, you may opt to display only ratings of 3 stars and above.
How to Leave a Review
Once reviews are turned on, there will be an option to leave a written review next to the purchase that says, "Liked it? Leave a review!" This is a chance for customers to share their thoughts and help make the product even better!
Once the review is completed, it will be displayed alongside the customers purchase.
If you have any other questions, please contact our support team at [email protected]